Shipping Policy

You handle the event. We'll handle getting it there.

Free shipping on every product. A dispatch date we put in writing. And a team that watches your shipment daily and chases the carrier — so you don't have to.

Free shipping on all products
Dispatch date guaranteed
Tracked daily until it lands
21+ years, 100,000+ orders

Who's holding your order

Every stage, and who's responsible for it

Most shipping pages go quiet about the handover to the courier. Here's exactly where it happens — and what we keep doing after it.

01 — OURS

Artwork approved

Free mockup first. Nothing prints until you sign off.

02 — OURS

In production

Printed and finished to your approved proof.

03 — OURS

Quality check

Colour, size and finishing checked before it's packed.

04 — OURS

Dispatched

On the date we promised. Tracking number sent the same day.

05 — CARRIER

In transit

We check it daily and escalate the moment it stalls.

06 — CARRIER

Delivered

Signed for at your door, office or venue.

The dashed line is where the courier takes over. We don't. Your order stays on our daily tracking board until it's in your hands, and we're the ones on the phone to the carrier if it stops moving.

What we commit to

Four things you can hold us to

Dispatch guarantee

We guarantee our dispatch date

You get a dispatch date on your order confirmation. If we miss it, we upgrade you to expedited shipping at our cost — you don't ask, we just do it.

Daily tracking

Someone is watching your shipment

Every order is reviewed daily against its tracking. If a shipment stalls, we open the case with the carrier ourselves and stay on it.

Proactive updates

You hear it from us first

If something changes, we tell you — with what we're doing about it. You shouldn't have to email us to find out where your order is.

Free shipping

No shipping cost, anywhere we ship

Free shipping on all products across the USA, and free shipping to most countries worldwide. If your destination is an exception, we tell you before you pay.

Delivery timelines — straight talk

We control production. Couriers control the last mile.

So here's the honest split. We'd rather you know this before you order than discover it after.

In our controlWhat we guarantee

Your dispatch date. Miss it and we upgrade you to expedited shipping at our cost.
Print quality and finishing against your approved proof.
Daily tracking on every order, with carrier escalation the moment a shipment stalls.
Honest advice on whether your timeline is realistic — before you place the order.

In the carrier's controlWhat we can't promise

Exact delivery dates once a parcel is with UPS, DHL or a local carrier.
Weather, customs holds, strikes and network backlogs at peak season.
Refunds or compensation for courier delays — but we will chase them, hard, and keep you updated until it lands.
Shipping and customs fees, which are non-refundable once an order has shipped.

Ordering for a dated event?

Tell us the date when you order.

We'll build in buffer, flag the risk honestly if it's tight, and recommend an expedited option rather than let you gamble on a deadline. A show date isn't something to find out about at the packing stage — give it to us up front and we'll plan the whole order around it.

Tell us your event date

The details

Everything else, in plain terms

Processing & dispatch

Orders are processed Monday to Friday. Orders placed after 11am on a Friday are processed the next business day. If anything holds your order up, we'll contact you rather than let it sit.

Delivery within the USA

We ship nationwide across the contiguous lower 48, plus Alaska, Hawaii, Puerto Rico and other US territories. Carriers deliver Monday to Friday, 9am–5pm.

Saturday, Sunday and public holiday deliveries can be arranged for an extra charge — just ask before you order.

Signing for your delivery

Please make sure someone is available to sign for the parcel. If you miss the delivery, follow the instructions on the card the driver leaves, or contact us and we'll arrange redelivery with the carrier.

International shipping

We ship worldwide, mostly via UPS and DHL, with free shipping to most countries. Email us and we'll confirm the delivery window for your exact address before you order.

Multiple boxes

Larger orders — booth kits especially — often ship in more than one parcel, and the parcels can arrive on different days. That's normal, and we never charge extra for splitting a shipment.

If one box hasn't arrived within two days of the others, tell us and we'll trace it.

Duties, taxes & customs

Sales tax and any local taxes on your order are the customer's responsibility. International orders are usually subject to import duties and taxes set by the destination country's customs authority — these are charged separately by the carrier, can't be confirmed in advance, and are payable by the customer.

If a delivery goes wrong

If your order never arrives, we take full responsibility and make it right. If it arrives damaged, we replace it free. Full details are in our Return & Replacement Policy.

Delays outside our control

We can't accept liability for carrier delays or for losses caused by a late delivery, and we don't offer compensation for them. What we do instead: escalate with the carrier ourselves, keep you updated until it lands, and tell you honestly up front when a deadline looks tight.